Giftcards
Gift Cards
Our gift cards are sent to you as a card via insured shipping. For technical reasons, downloading a gift card is currently not possible.
Please note that gift cards are non-refundable.
Discount Vouchers
Discount vouchers come with varying redemption conditions and are time-limited. Please pay attention to the specific terms and the validity of the voucher during your order process. If you encounter any issues while placing your order, you can contact our customer service.
Important Notes:
- Only one discount voucher can be redeemed per order.
- Discount vouchers can only be used once and expire upon completion of the order.
- Discount vouchers may have a minimum order value or other conditions attached.
- Discount vouchers cannot be exchanged for cash.
- Discount vouchers cannot be applied retroactively to an order that has already been completed.
Frequently Asked Questions
How do I redeem my voucher?
After adding all your items to the shopping cart, you can redeem your voucher during checkout. Simply enter the code in the "Discount code or gift card" field and confirm it by clicking the "Apply" button. The voucher value will then be redeemed and automatically deducted from your order total.
I used a voucher for my order. How much will you refund me?
If you used a gift or purchase voucher for your order, the proportional voucher value will automatically be reloaded onto your voucher code when you return items. Discount vouchers are applied proportionally and percentage-wise based on the value of each item in your order. This means you pay only a partial amount per item, and that amount is refunded when you return the item.
If your returns reduce the total order value below the minimum order value required for the discount voucher, the voucher amount will be adjusted accordingly.
Why isn't my discount voucher working?
Discount vouchers are often not accepted for the following reasons:
- A discount voucher has already been redeemed in the order.
- The promotion associated with the voucher has ended.
- The redemption conditions, such as the minimum order value, have not been met.
Please ensure that you enter the voucher code without * and that there are no spaces before or after the code.